Cancellation and Refund Policy

Reservation Guarantee Policy
All reservations must be guaranteed by a valid credit card number and expiry date at the time of booking. Credit card numbers will not be charged prior to arrival*; it will only be used to secure the reservation. A credit card pre-authorization or cash/debit payment for the room will be required upon check-in.

*If you have booked a package or made a reservation during a peak season where a deposit is required, we will charge your credit card number in accordance with the package/reservation conditions.

Reservation Cancellation
Guaranteed reservations must be cancelled in advance to avoid charges on your credit card. The cancellation deadlines are based on the season when your reservation is booked and are listed below:

Winter Season (December 1st – March 31st)

Regular weekday (Sunday – Thursday) reservation not during peak times: Before 4 pm and 48 hours prior to day of arrival.
All Weekends, Spring Break, Mid-Winter Break: 2 weeks notice of a cancellation and a 20% non-refundable deposit. Any cancellations made between the 2 week deadline and the day of arrival will be billed for any portion up to the entire amount of the reservation which is unsellable.
Christmas Break: Require 1 month’s notice of a cancellation and a 20% non-refundable deposit. Any cancellations made between the 1 month deadline and the day of arrival will be billed for any portion up to the entire amount of the reservation which is unsellable.
Late Cancellation Charges
The Russell Inn collects information for waiting lists on any days that we are sold out. When we receive cancellations, we make every possible effort (with the time frame we have to work with) to re-sell these cancelled rooms. The more time we have to sell them, the better chances of us being able to do so. If you have made a late cancellation and are waiting to see if your room was resold to determine what charges you are responsible for, the front desk attendant can contact you once/if your room has been re-sold and what the charges will be.

If adverse weather results in road closures that prevent you from getting here; or the lifts at Asessippi do not open due to extreme weather (for skiing reservations only), we will consider these circumstances and reverse late cancellation room charges (however, the 20% deposit remains non refundable. In these instances only, the non refundable deposit can be applied to a future reservation as long as it is reserved and exhausted during the same ski season.)

*Check-In, Check-Out Time
Check-in time is any time after 3:00 PM (summer) 4:00 PM (winter), and check-out time is 11:00 AM. An early check-in time and/or a late check out can be requested by calling the hotel directly, and speaking with a Front Desk Attendant. Early check-in times and/or check-out extensions will only be granted during slow periods when it does not affect other guests coming in that day.

Reservation "No Show" Charge
The Russell Inn will charge one night's room and taxes for each room reserved to the credit card on file at the booked rate for any reservations that fail to check-in to the hotel on the scheduled arrival date, and have not been cancelled/changed by the guest according to their cancellation policy. If you can provide a cancellation number issued by the hotel, we will reverse the charges.

Credit Card Payment
The Russell Inn accepts Visa, MasterCard, American Express, and Diners/Enroute. Upon check-in at the hotel, a pre-authorization will be put on your credit card for the total room and taxes, plus a deposit amount (this is not a charge, only a pre-authorization). You will be required to stop at the front desk upon checkout to verify your room charges, and sign your final credit card receipt